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FAQ

Frequently Asked Questions

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    Excessive Granule Loss

    If you're starting to notice lots of granules or small little rocks in your gutters and downspouts, that's a sign that your roof is getting old and brittle. It may be time to start thinking about getting your roof replaced if you notice this granule loss.

    If you have ceiling stains, the source of the problem is more than likely going to be an issue with your roof. This may only need a repair but depending on the age and repairability of the roof, you may need to get it replaced.

    Ceiling Stains

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    This is when the shingles begin to curl up over time. This is going to make your roof more vulnerable to wind gusts and losing shingles and also can lead to water intrusion from wind driven rain.

    Alligatoring or Buckling

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    Missing shingles are a clear indicator of needing a repair or replacement. If your shingles are missing the underlayment is directly exposed to the elements and can lead to leaks and wood rot. Missing shingles are generally from wind related events and you may be entitled to coverage from your insurance company for repairs.

    Missing Shingles

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    Hail storms are not common but they do occur in our area. Hail damage cannot be seen from the ground and would take an inspection to closely identify. Generally speaking, if you can see damage to window screens or soft metals like downspouts or mailboxes, chances are there is damage to your roof as well.

    Hail Damage

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    If you're starting to see wood rot along your fascia or soffits then there is a vulnerability in your roof that is leading to water intrusion.

    Wood Rot

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  •  Absolutely, we value each of our potential customers, and it is no invoncenience whatsoever to come have a look at your home. We sincerely appreciate the opportunity to provide you with a complimentary estimate for the work that you might require. Our experienced estimators will come out and evaluate your situation and provide an honest assessment including what we would recommend.

    Free Quotes and Inspections

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  • Sometimes we can, depending on your roof and what's up there. Most re-roofs should be evaluated on a case by case basis. Generally speaking, tearing off existing materials, inspecting the wood underneath (as well as the general integrity of your roof structure) and then installing your new roof will guarantee optimum long-term performance.

    On a case by case basis

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  • Flashings are used wherever something intersects the roof. These are the most important areas of your roof. Various materials can be used to protect these areas: sheet metal (copper, galvanized steel, aluminum), Lead, ice and water shield, membranes, and sealants can be integrated at siding, chimneys, walls, gutter lines, skylights, pipes, and vents. If the existing flashing is in good shape they can sometimes be re-used. However, since flashing can be the most critical roof component we recommend new flashings if there is any concern about the existing.

    We recommend always replacing them

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  • Firstly, we protect your property and perimeter with tarps to prevent as much as can debris accumulating on your property. Then upon completion of the roof, we'll rake and sweep all debris from the roof and around the house (sidewalks, driveways, etc.). Then we'll use nail magnets to find and pick up all nails. Lastly, we'll perform a final inspection of your new roof and your grounds to assure your complete satisfaction.

    We treat your property as if it were our own

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  • We are fully insured for both workers' comp and general liability coverage. What this means to you is that you will never be responsible for any of these expenses. We will be happy to provide certificates of insurance for you.

    Of course

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  • With a thorough assessment of the damage your roof sustained from a storm whether it be hail or wind, we can help educate you on this process after giving you an inspection. Then we can guide you through the claims process if their is legitimate damage and we think the damage is worth filing a claim.

    Get a free inspection first

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  • We've been serving our community for over 50 years, more than any of our competitors in the area. We provide transparency from start to finish from the pricing to the products to getting the job done and leaving your home better than when we started. If you have any concerns, we promise to address them with transparency before, during, and after your project is completed.

    You've already found them!

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  • Your project is more than just the shingle material we install. There is the underlayment, replacement of rotten wood, installment of flashings, specific shingles for eaves, hips, and ridges as well as self adhering material in penetrations and valleys. All your components on the roof are being replaced and color matched to your shingles. And then of course the warranty, backed by us, Graham Roofing, which is the Select ShingleMaster installer and has been in business for more than fifty years, as well as being backed by the manufacturer.

    Your roof is more than just shingles

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  • We've been around a long time, and that means a lot no matter what business you're in. In addition to that we're awarded as the Select Shingle Master by the manufacturer, because we've proven that we know what we're doing and our workmanship quality is higher than our competitors. We're also fair and transparent with our pricing, we're from the community and we respect it by being fair.

    50 years, Select Shingle Master and Preferred Vendor of the Manufacturer

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  • Roofs are measure by "square" which is 100 square feet. We need to include a waste factor to account for any valleys and the rakes of your roof, anywhere from 10-15%. The roof is priced on a "per square" basis with waste included. Then wood rot replacement and flashing replacement is accounted for seperately. That's your estimate in a nutshell.

    Per square, plus any additionals or costs incurred

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  • The first thing we would need to do is schedule a reinspection with a new adjuster. When it comes to hail especially, ten different adjusters could give you ten different opinions after inspecting the same roof. Depending on the age of the roof, we may also be able to argue that the roof is not in a repairable condition for the repairs recommended by the insurer if insurance only pays for repairs or "below deductible" damages.

     

    Let's face it, these insurance companies are also in the business of making a profit off collecting premiums! If after a reinspection it still does not get approved, assuming there is legitimate damage and you are just being treated unfairly, then there are multiple routes we can guide you down from hiring a public adjuster or an attorney. 

    There's many different paths to approval if your claim is denied or not fully paid for.

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  • Hail damage can be very tricky to spot, for the hail size that we get in North Carolina and Rowan County, generally it's going to be small enough that you're not going to be able to see the damage on the roof unless you get up there and do a full evaluation of the roof condition after the storm. Hail leaves little craters in the granules of the shingle leaving the fiberglass mat exposed to the sun, overtime this damage can get worse and shorten the lifespan of your roof.

    You can see "collateral" damage from the ground, this would include damage to soft metals like gutters, holes in your window screens, oxidation on exterior paint or harder metals, and also you can see the hail hits on your AC unit vents.

  • Insurance companies are in the business of collecting premiums. While your investment is covered, sometimes there are situations when the dollars and cents may not add up for them on their end and they try to deny your claim or just pay for repairs. 

    You can have your insurance company send out a new adjuster to do another inspection, this is generally the first step you would want to take. Get a fresh set of eyes on the roof. If this does not work then there is always the route of getting a public adjuster or an attorney to represent you. It is not as uncommon as you would think, and most of them work on contingency meaning that you don't pay unless the attorney is able to settle.

  • We are proud to have serviced Rowan County longer than anyone else in the business, since 1974. While "the best" may be subjective, we definitely have been here the longest, put on the most roofs, and had the most satisfied customers and we have been proud to have been doing this for over 50 years.

  • Generally speaking, you want to make sure they have liability insurance and worker's compensation, but you also want to see how long they've been in business. Are they offering you a 5 year warranty but only been in business for 2 or 3 years? Things like this can be red flags. 

    You also want to make sure the contractor has a good reputation with their manufacturer. Graham Roofing has been around since 1974, is the preferred contractor, "Select Shingle Master" for Certainteed, and has received many awards and accolades from manufacturers and local organizations like the Salisbury Post.

  • Most shingles are all made of the material - a fiberglass/asphalt matting with small rocks or "granules" laminated on top. At Graham Roofing, we've used all of them over our 50 years and have come to the conclusion that the Certainteed Landmark and Landmark Pro are the best option due to the weight of the shingle and thickness of the fiberglass matting. We also install Owens Corning products like the Owens Corning Duration. These are all "Lifetime" warrantied products by the manufacturer. We do only install architectural shingles and have mostly phased out 3-tab.

  • Ultimately, this is subjective opinion and the decision is up to you as a homeowner, but you want to go with something that compliments your siding, brick, or the paint of your home. If you're having a hard time making a decision, we can always bring you samples to help you choose the best color for your home!

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